Website Support & Maintenance Services

We keep your website running smoothly, securely and up to date so you can focus on growing your business.

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Maintenance Pricing

Website Support & Maintenance Services

We ensure your site is always up, always fast, and fully protected against threats.

Regular Updates & Patches

We apply CMS, plugin and theme updates promptly to close security gaps and ensure compatibility.

Backup & Recovery

Automated backups to safeguard your data and quick recovery in case of issues.

Monitoring & Optimization

Continuous monitoring for uptime and performance, with optimizations to enhance speed and user experience.

Content Updates

Assistance with updating your website’s content to keep it fresh and relevant.

Technical Support

Dedicated support to resolve any technical issues promptly.

Security & Malware Protection

Regular threat scanning, firewall configuration and malware removal to keep hackers out.

Website Support & Maintenance Pricing Packages

Choose the plan that fits your needs and budget—Basic for essential care, Standard for proactive upkeep, or Premium for full-coverage peace of mind.

Ad hoc

Ad hoc support

RM200 per hour

Enquiry

On-Site Backups
Plugins, theme & core file updates (Backups before any updates)
Security Check and Malware Scan
Minor adjustment on Pages & Posts Contents with content provided by the Client
Assist in installing and setup any plugins needed after research for the Client
General Basic Guidance

Basic

Basic Website Support & Maintenance Package

RM300 per month

Enquiry

24/7 Uptime Monitoring
On-Site Backups – Weekly
Off-Site Backups – Monthly (Schedule is subject to content updates & hosting resources)
Plugins, theme & core file updates (Backups before any updates)
Monthly Security Check and Malware Scan
Arrange emergency patching when big vulnerability being announced
Patching with long downtime will be done during off peak traffic hours
Minor adjustment on Pages & Posts Contents with content provided by the Client
Assist in installing and setup any plugins needed after research for the Client
General Basic Guidance during working hours

eCommerce

WooCommerce Support & Maintenance Package

RM350 per month

Enquiry

WooCommerce Optimisation
24/7 Uptime Monitoring
On-Site Backups – Weekly
Off-Site Backups – Monthly (Schedule is subject to content updates & hosting resources)
Plugins, theme & core file updates (Backups before any updates)
Monthly Security Check and Malware Scan
Arrange emergency patching when big vulnerability being announced
Patching with long downtime will be done during off peak traffic hours
Minor adjustment on Pages & Posts Contents with content provided by the Client
Assist in installing and setup any plugins needed after research for the Client
General Basic Guidance during working hours

Your Website.

Your Hosting.

Your Domain.

Our Work.

Your Website. Our Peace of Mind.

We take care of all the technical aspects so you can focus on what you do best—running your business.

You retain full ownership of your site and data—while we handle everything under the hood. No hidden fees, no hostage-taking.

Approach Us

Just approach us by filling in the form below, email to us at enquiry@kiizen.com.my or by WhatsApp.

Requirement Gathering

We will arrange for free short consultation session, or through email to discuss your requirement and needs.

Detail Proposal

A detail proposal with scope of work, pricing, terms and conditions will be provided to you for your consideration.

Website Support & Maintenance Services Frequently Asked Questions (FAQs)

Common questions about Website Support & Maintenance Services and our Website Development & Maintenance Services.

What is included in Website Support & Maintenance Services?

Our services include regular updates, security monitoring, performance optimization, backup and recovery, content updates, technical support, bug fixes, and scalability adjustments.

How often do you perform updates?

Updates are performed as needed, typically monthly for security patches and whenever new features or content are added.

What happens if my website goes down?

We provide emergency support to get your website back online as quickly as possible.

Can you handle content updates?

Yes, our packages include content updates, with the extent depending on the package chosen.

Additional Insights on Website Support & Maintenance Services

These relevant reads provide crucial tips and strategies to maximize success with Website Support & Maintenance Services. Keep growing your knowledge.